Refund and Returns Policy

At Powerhouse Wheels, we stand behind our products and want you to be completely confident in your purchase. Please read our policy below before initiating a return or exchange.

⚠️ **CRITICAL: TEST-FIT BEFORE MOUNTING** ⚠️

Wheels Only:  You must test-fit all wheels on your vehicle before mounting tires. Once tires are mounted onto wheels, they are considered used and cannot be returned or exchanged.

Mounted Wheel & Tire Packages: Inspect the entire package thoroughly before installing it on your vehicle.

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Damaged, Defective or Incorrect Items

• If your shipment arrives damaged, defective or incorrect:
  1.  You MUST notify us within 48 hours of delivery
  2. Take clear photos of:
     • The damaged/incorrect item
     • The manufacturer box and shipping label
  3. Email the details and photos to info@powerhousewheels.com
• We will issue an replacement or exchange once the product and order details have been verified

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Eligibility & Return Window

You may return eligible items within 30 DAYS of delivery. To qualify for a return:

• Items must be in new, unmounted and unistalled condition.
• Items must be in their original packaging with all hardware, center caps and accessories included.
• Proof of purchase (Order / Invoice Number) is required.

• Non-Returnable Items
  • Wheels that have had tires mounted on them even if they have not been driven on
  • Wheel & Tire packages that have been bolted onto or driven on a vehicle
  • Custom-built, custom-drilled, machined, multi-piece or forged wheels
  • Clearance, closeout or final sale items

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How to Initiate a Return

Please do not ship items back to us or the manufacturer without prior authorization. Unauthorized returns may be refused.

1. Submit a request
   • Email info@powerhousewheels.com with:
     • Your Order Number & Full Name
     • Reason for the return
     • Photos of the unmounted items in their original boxes
2. Receive Return Authorization (RMA)
   • Once approved, we will provide an RMA number and the designated return shipping address
3. Pack & Ship
   • Securely repack the items using original packaging and cardboard corner protectors.
   • We strongly recommend using a trackable, insured shipping carrier.
4. Inspection & Refund
   • Once received AND inspected (1-2 weeks normally), your refund will be processed to your original payment method.

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Restocking Fees & Shipping Costs

• Restocking Fees: Returned Items are subject to a restocking fee of up to 30%.  This is determined directly by the manufacturer’s policy for that brand.
• Return Shipping: Customers are responsible for all return shipping costs.
• Original Shipping Costs: Outbound shipping costs are non-refundable. If your order qualified for Flat Rate or Free Shipping, the **actual carried freight cost** incurred to ship the order to you will be deducted from your total refund.

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Refund Processing Times

• Once your return is inspected and approved, refunds are credited back to your original payment method within 3-7 business days.
• If you have not seen the credit after 7 business days, please check with your financial institution or reach back out to us.

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Need Help?

Have quesitons about fitment, exchanges or returns? We’re here to help!

• Email: info@powerhousewheels.com
• Call / Text: 813-591-0551
• Hours: Monday – Friday 9:30am – 5:30pm EST

We are all human here at Powerhouse Wheels so mistakes may happen from our end but we appreciate your patience and understanding as we work to correct them 😉